Terms and conditions of use

Terms and Conditions of Use

Last Updated: 31/08/2024

Welcome to Senove.com, operated by MERKAZONA IBERIA S.L. ("we," "our," or "us"). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our website.

1. Introduction

These Terms and Conditions govern your use of Senove.com, an online store operated by MERKAZONA IBERIA S.L., a company registered in Spain under VAT number [VAT Number], with a registered office at [Your Business Address, Madrid, Spain]. By accessing and using this website, you agree to comply with these Terms and Conditions and all applicable laws and regulations.

2. Eligibility and Use of the Website

  • You must be at least 18 years old or have the consent of a parent or legal guardian to use this website.
  • You agree to use the website for legitimate purposes only and in accordance with these Terms and Conditions.
  • Unauthorized use of this website may result in a violation of applicable laws and could result in legal action against you.

3. Products and Services

  • Senove.com offers a range of laptop spare parts and accessories. We strive to provide accurate and up-to-date information about product availability, descriptions, and pricing.
  • All product descriptions, information, and prices are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice.
  • Although we make every effort to ensure that product information is accurate, errors may occasionally occur. In the event of an error, we will correct it promptly and notify affected customers if necessary.

4. Ordering and Contract Formation

  • When you place an order on our website, you make an offer to purchase the selected products under these Terms and Conditions. All orders are subject to acceptance by us, and we will confirm acceptance by sending you an order confirmation email.
  • A legally binding contract is formed only when we send you the order confirmation email. Until then, we reserve the right to refuse any order for any reason.
  • You agree to provide accurate, current, and complete information when placing an order. Failure to provide such information may result in delays or the cancellation of your order.

5. Prices and Payment Terms

  • All prices displayed on our website are inclusive of VAT (Value Added Tax) as per EU regulations, unless otherwise stated.
  • We accept payments through major credit cards, PayPal, and other methods as indicated on our website. Payment must be made at the time of purchase.
  • If we are unable to process your payment, your order will be canceled, and you will be notified.

6. Shipping, Delivery, and Risk of Loss

  • Shipping times and costs vary based on the destination and product availability. Estimated delivery times are provided as guidelines and are not guaranteed.
  • We ship products within the European Union and internationally, where applicable. You are responsible for providing accurate shipping information. We are not liable for any delivery issues due to incorrect information provided by you.
  • The risk of loss or damage to the products passes to you upon delivery to the carrier.

7. Returns, Cancellations, and Refunds

  • As per EU regulations, you have the right to cancel your order within 14 days from the date you receive your products without providing any reason. To exercise this right, you must inform us in writing via email at support@senove.com.
  • Returned items must be in their original condition, unused, and in the original packaging. You are responsible for the cost of returning the items unless the items are defective or incorrect.
  • Refunds will be processed within 14 days of receiving the returned items. We reserve the right to reduce the refund amount for any damages or wear beyond normal inspection.
  • For detailed information, please refer to our Returns and Refunds Policy.

8. Privacy and Data Protection

  • We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.
  • We collect, use, and process your personal data only for specific, legitimate purposes as outlined in our Privacy Policy. By using our website, you consent to such processing and warrant that all data provided by you is accurate.
  • You have the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to data portability. For any privacy-related inquiries, please contact us at support@senove.com.

9. Intellectual Property Rights

  • All content on this website, including text, graphics, logos, images, and software, is the property of MERKAZONA IBERIA S.L. or its content suppliers and is protected by intellectual property laws.
  • You may not reproduce, distribute, display, sell, license, or otherwise exploit any content on this website without our express written permission.

10. Limitation of Liability

  • MERKAZONA IBERIA S.L. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products purchased from us.
  • Our liability for any claim related to any product purchased from us shall be limited to the amount you paid for the product.

11. Indemnification

You agree to indemnify, defend, and hold harmless MERKAZONA IBERIA S.L., its affiliates, officers, directors, employees, agents, and suppliers from any claim, demand, loss, liability, or expense (including reasonable attorney fees) arising out of your use of the website or breach of these Terms and Conditions.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Spain and the European Union. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

13. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and the date of the last update will be indicated at the top. Your continued use of the website after any changes constitutes your acceptance of the new terms.

14. Contact Information

If you have any questions, concerns, or complaints about these Terms and Conditions, please contact us at:

MERKAZONA IBERIA S.L.
Email: support@senove.com
Address: Calle iturribide 108, Bilbao, Spain
Phone: +34 654 826 094