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- Order and Shipping
- Warranty and Replacement
- Payment Methods and Processes
- How can I track my order?
Once the order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. All orders placed after the cutoff time or on Saturday and Sunday will be shipped the next business day (Monday to Friday). Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take longer to process due to the higher volume of orders. Please allow 1 to 2 additional days for order processing.
- Can I change or cancel my order once it has been placed?
We strive to process orders quickly; however, if you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been shipped, we may no longer be able to modify or cancel it.
- What should I do if there is a problem with my order?
If you experience any issues with your order, such as missing items, damages, or delivery delays, please contact our customer service team immediately. We are here to help and resolve any concerns you may have. Do not tamper with the product, as this may affect the warranty policy.
- How do I return or exchange an item?
If you need to return or exchange an item, please contact our customer service team within 14 days of receiving your order. We will provide you with instructions and a return authorization number. Ensure that the item is unused, in its original packaging, and accompanied by the original proof of purchase in accordance with the Return Policy. Once we receive the returned item, we will process your refund or exchange in accordance with our return policy.
- How long does it take for my order to arrive?
Most products are shipped from our warehouse in China and typically take 5-10 business days to reach European Union countries such as Germany, Spain, France, Italy, the United Kingdom, etc.
The estimated delivery time will be shown when processing the order.
- Which countries do we ship to?
We currently ship to the following countries:
- Australia
- Austria
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- Colombia
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Georgia
- Germany
- Greece
- Hungary
- Indonesia
- Ireland
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Peru
- Philippines
- Poland
- Portugal
- Romania
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- Sweden
- Switzerland
- Thailand
- Turkey
- United Arab Emirates
- United Kingdom
- Uruguay
- United States
- What is not covered by the warranty?
Our warranty does not cover damages resulting from misuse, accidents, unauthorized modifications, or normal wear and tear. Unauthorized repairs or modifications will void the warranty.
- Do you offer a warranty for your products?
All our products are subject to quality control. Our warranty provides coverage against manufacturer defects. The warranty covers any defects in manufacturing, design, or material. It does not cover damage, misuse, or other issues not attributable to manufacturer defects.
- What Payment Methods Are Accepted?
Mastercard, Visa, Paypal, Bank Transfer
- Why is my card being declined when I try to make a payment?
There are several reasons why your card might be declined:
- Your card might have expired. Check if your card is still valid.
- Your card might have reached its credit limit. Contact your bank to ensure the card has not exceeded its credit limit.
- The details entered might be incorrect. Verify that you have filled in all required fields correctly.